Last Revised November 05, 2019
The Site is not directed to children and children are not eligible to use our Site. If you are under age 18, please do not attempt to use our Site or provide any Personal Data about yourself to us. If we learn that we have collected Personal Data from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 18, please contact us at firstname.lastname@example.org.
2. Types of Data We Collect. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
- Information You Provide To Us. We collect the following types of information:
- We may collect Personal Data from you, such as your first and last name, gender, e-mail and mailing addresses, professional title, company name, and password when you create an account to log in to our network (“Account”).
- We collect information in connection with your Sessions.
- If you use our Site on your mobile device, including through our Site, we may collect your phone number and the unique device id number.
- If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising. If you want to deactivate this feature, you can either reinstall the Site or deactivate GPS on your mobile device.
- Our mobile homepage lets you store preferences like your location, safe search settings, and favorite widgets. We may associate these choices with your account or the mobile device, and you can edit these preferences at any time on our mobile homepage.
- When connecting to our Site via a service provider that uniquely identifies your mobile device, we may receive this identification and use it to offer extended services and/or functionality.
- The Site may require our collection of your phone number. We may associate that phone number to your mobile device identification information.
- If you order a Session on our Site, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information and shipping information.
- If you bill or pay for Sessions via our Site, we will collect all information necessary to facilitate payment, including your bank account information.
- We retain information on your behalf, such as files and messages that you store using your Account.
- If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
- Other information about you provided by to us by you or other users of the Site.
3. Collection and Use of Information via Technology
- Information Collected by Our Servers. To make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
- Pixel Tags. In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Users. In contrast to Cookies, which are stored on a User’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format Users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our Users. We may use this information to reduce or eliminate messages sent to a User. We do not tie the information gathered by Pixel Tags to our Users’ Personal Data.
- Mobile Site. We may also collect non-Personal Data from your mobile device if you have downloaded our Application. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the Application, and information about the type of device you use. In addition, in the event our Application crash on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our Application. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
- Location Information. If you have enabled location services on your phone, we collect your location information to make a map available to the recipients of your messages showing your location. If you do not want this information collected by us, you can disable location services on your phone.
4. PACT GO’s Use of Your Information
- General Use. In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways:
- facilitate the creation of and secure your Account on our network;
- identify you as a User in our system;
- provide improved administration of our Site and Services;
- provide the Session you request or provide;
- improve the quality of experience when you interact with our Site and Services;
- send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
- send you administrative e-mail notifications, such as security or support and maintenance advisories; and
- send newsletters, surveys, offers, and other promotional materials related to our Site and for other marketing purposes of Company.
- User Testimonials and Feedback. We often receive testimonials and comments from Users who have had positive experiences with our Site. We occasionally publish such content. When we publish this content, we may identify you by your first and last name and may also indicate your home city. We obtain your consent prior to posting your name along with the testimonial. We may post feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting you name with your feedback. If you make any comments on a blog or forum associated with your Site, you should be aware that any Personal Data you submit there can be read, collected, or used by other Users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
- Creation of Anonymous Data. We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Site and improve Site navigation. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
5. Sharing of Information
If you book a Session using the Site, PACT GO will share your relevant Personal Data with the Physical Therapist you have selected to confirm and validate the availability of the appointment and to facilitate the direct communication between you and the Physical Therapist regarding your booking. By using the Site, you consent to disclosure of your Personal Data to the Physical Therapist to the extent that disclosure is necessary to book the appointment between you and the Physical Therapist.
If you are a Physical Therapist using the Site, you must complete a public profile that provides certain information about you on the Site. We may also share additional information regarding you to other third parties we work with. By using the Site, you consent to disclosure of your Personal Data to individual users and other third parties to facilitate coordination of Sessions.
- Third Parties Designated by You. When you use the Site, the Personal Data you provide will be shared with the third parties that you designate to receive such information, including other websites, your friends, relatives and business associates.
- Users. We will share your Personal Data with other Users solely for the purpose of providing the Site.
6. Credit Card Information
In order to request a Sessions on the Site, a credit card number may be required. PACT GO may collect your credit card information, including card number, CVV, expiration date and billing information, and share it with our payment provider to process payment. The payment provider may store your credit card information for future use on the Site; provided that your CVV number will not be stored and must be re-entered for each credit card transaction. Our third party payment provider is required to keep your credit card information secure. PACT GO assumes no responsibility or liability for unauthorized disclosures of your credit card information due to transmission errors, unauthorized third party access or other reasons beyond PACT GO’s direct control.
7. Protected Health Information
Additional terms regarding our use and disclosure of individual user protected health information is contained in the Authorization for Use of Health Information located at www.PACTGO.com.
8. Security; Confidentiality of Information
PACT GO will take reasonable steps to protect your Personal Data from unauthorized access, disclosure or alteration. However, please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Data, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk. You must promptly notify us if your contact data is lost, stolen, used without permission or otherwise compromised. In such an event, we will remove that contact data from your account and update our records.
Email and text messages that PACT GO may send you may include Personal Data and such messages are not encrypted. This means that when the messages are sent over a network, someone without your permission may be able to read them. While such interception of messages is illegal, it is possible. PACT GO will use commercially reasonable efforts to prevent this from happening. In addition, once a text or email message has been sent to your mobile device or computer, it is your responsibility to keep the personal identifying information contained in such message safe and secure. By using the Site, you agree that you understand and accept the risks detailed herein.
9. Physical Therapists
10. Public Information
Any information that you may reveal in an account page, profile or other posting or other online forum is open to the public and is not in any way private. You should think carefully before disclosing any Personal Data in any public forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.
11. Controlling Your Personal Data. You have several choices regarding the use of your information on our Site.
- Cookies and Push Notifications. If you decide at any time that you no longer wish to accept Cookies or Push Notifications from our Site for any of the purposes described above, then you can instruct your browser or operating system, by changing its settings, to stop accepting Cookies or Push Notifications or to prompt you before accepting a Cookie from the websites you visit. Consult your browser and operating system’s technical information. If you do not accept Cookies or Push Notifications, however, you may not be able to use all portions of the Site or all functionality of the Site. If you have any questions about how to disable or modify Cookies or push notifications, please let us know at the contact information provided below.
- Applications. You can stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
12. Links to Other Websites
The Site may contain links to unaffiliated third party websites or mobile Sites. Except as set forth herein, we do not share your Personal Data with them. In all cases, PACT GO has no control over and is not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites. Additionally, we cannot guarantee the quality or accuracy of information presented on non-PACT GO websites.
14. Contact PACT GO About Privacy
Last Revised November 5, 2019